A LITTLE HELP WITH PACKING
需要一點幫忙?
把遇到的小問題,一件一件整理好。
客服信箱:justright.game.support@gmail.com
Read in English常見問題
物品放不進去,怎麼辦?
物品要完整落在容器格線內,不能互相重疊或跨過隔板。點選物品後使用旋轉按鈕;有些物品可以拆開或摺好。遇到生活規則關,先讀上方說明。提示券會指出一個收納位置。
如何還原整理者方案?
在 iPhone 或 Android 裝置上使用購買時的 App Store 或 Google Play 帳號,開啟遊戲商店並按「還原購買」。整理者方案可恢復;消耗品與本機關卡進度不會隨之還原。
已付款,補給還沒出現?
先保留 App,確認網路後回到遊戲。等待核准或儲存中的交易會自動重試。若提示庫存空間不足,先使用一些道具或生命;補給包需要一次容納完整內容。不要為了排除問題先刪除 App。
生命與免費補給如何恢復?
一般關卡進場會先扣1顆生命,成功完成會返還;失敗或離開關卡不返還。每日包包與重設物品不會扣生命。生命會隨時間補充,商店會顯示目前上限與恢復狀態。自願廣告的「3加步」與「1生命」共用每2小時一次的額度;整理者方案可直接領取同樣補給,不需要觀看廣告。
換裝置後找不到進度?
目前進度保存在本機,沒有跨裝置雲端存檔。網頁版也依瀏覽器分開保存。刪除 App、清除網站資料或使用私密瀏覽可能失去進度。
本週排行為什麼比累積棒棒糖少?
排行榜加總本週每關的最佳棒棒糖數,每週一00:00 UTC重設。上週已拿到3支棒棒糖的關卡本週仍可重新計分;同一週從1支改善到3支只補2支,重複拿到3支不再增加。整理者贈送的棒棒糖與每日獎勵不計入。Game Center 無法連線時仍可繼續遊玩。
遊客可以玩嗎?如何連接或刪除遊戲帳戶?
遊客可正常遊玩,進度保存在本機。需要好友時,從首頁好友入口使用 iOS Game Center 或 Android Google 登入,再同意建立遊戲帳戶。若要刪除帳戶,開啟「好友」,進入右上角設定,選擇「刪除好友檔案」,再確認刪除。這會刪除伺服器帳戶、平台身分連結、邀請、好友、封鎖、工作階段、每週結果及未領社交獎勵,不會清掉本機進度或商店購買紀錄。完整資料與保留說明見隱私權政策。
怎麼分享好友邀請?連結沒開啟遊戲怎麼辦?
開啟「好友 → 邀請好友」後,遊戲會自動準備連結;接著選「分享邀請」或「複製邀請連結」。對方須先安裝支援邀請的遊戲版本,再連接遊戲帳戶;若未自動開啟遊戲,可在「輸入好友碼或邀請連結」貼上網址。對方送出申請後,你仍需在邀請頁接受。測試期間請向邀請人取得測試版安裝方式,邀請連結不是安裝連結。
連結傳錯人、頭像沒更新或暫時斷線?
可在好友設定按「重設邀請連結」讓舊連結失效;既有好友不會因此被刪除。換好頭像後,按「同步目前暱稱與頭像」才會更新好友看到的資料。斷線時請保留 App,恢復網路後重新整理或重試;若顯示連線到期,重新連接 Game Center。愛心明信片互送目前尚未開放。
購買與回報問題
Apple 付款或退款問題可前往 Apple 回報問題;Google Play 訂單可前往 Google Play 訂單記錄。回報遊戲問題時,請準備裝置型號、系統版本、遊戲版本、關卡編號及重現步驟;截圖請遮住個人資料,不需要提供密碼或付款卡號。
遊戲問題請寄至 justright.game.support@gmail.com。資料處理方式請參考隱私權政策。
Support
Contact: justright.game.support@gmail.com
Why won’t an item fit?
Keep every part inside the grid, clear of other items and dividers. Select an item to rotate it. Some items can separate or fold. Read the rule at the top of the level; a hint ticket can show one placement.
How do I restore a purchase?
Use the same App Store or Google Play account on your iPhone or Android device, open the shop and choose Restore Purchases. This restores the Organizer Pack, but not consumed supplies or local level progress.
I paid but haven’t received my supplies.
Keep the app installed and return with a working connection. Pending approval or storage failures retry automatically. Your inventory must have room for the entire pack before it can be delivered.
How do lives and free supplies work?
Starting a regular level uses 1 life. Finishing it returns that life; failing or leaving does not. Daily Bag levels and Reset Items do not use lives. Lives refill over time and the shop shows their current state. Optional ads offer 3 extra moves or 1 life on a shared 2-hour allowance. The Organizer Pack can collect the same supplies directly without watching an ad.
Where is my progress on another device?
Progress is local, with no cloud save. The web playtest also saves separately per browser. Deleting the app, clearing site data or using private browsing can remove progress.
Why is my weekly score lower than my total lollipops?
The board sums this week’s best lollipop count for each level and resets Mondays at 00:00 UTC. Levels mastered in previous weeks can count again. Improving from 1 to 3 lollipops within the same week adds 2; repeating 3 adds zero. Bonus lollipops and daily rewards do not count. Playing remains available if Game Center is offline.
Can I play as a guest, connect, or delete my game account later?
Guest play saves progress locally. To use friends, open Friends on the home screen and use iOS Game Center or Android Google sign-in, then agree to create a game account. To delete it, open Friends, open Settings in the top-right corner, choose Delete friend profile, and confirm. This removes the server account, platform identity links, invitations, friendships, blocks, sessions, weekly results and unclaimed social rewards. It does not remove local progress or store purchase records. See the privacy policy for full details.
How do I share an invitation or open a link?
Open Friends → Invite friends; the game prepares a link automatically. Choose Share invitation or Copy invitation link. Your friend must have a compatible version of the game installed and connect their game account. If the link does not open the game, paste it into Enter code or invitation link. After your friend sends a request, you must accept it on the Invitations page. During testing, ask the inviter how to install the test build; the invitation link is not an installation link.
What if I shared with the wrong person, changed avatars or lost connection?
Reset invitation link in friend settings invalidates the old link without removing existing friends. After changing your avatar, choose Sync current name and avatar to update what friends see. Keep the app installed and refresh or retry after your connection returns. If the session expires, reconnect Game Center. Heart-postcard gifting is not available yet.
Purchase issues and contacting us
For Apple payment and refund requests, visit Report a Problem. For Google Play orders, visit Google Play order history. For a game report, prepare your device model, system and game versions, level number and steps to reproduce. Hide personal details in screenshots; never send passwords or payment card numbers.
Email justright.game.support@gmail.com for game support. Read the privacy policy for information about data.